Customer Service Manager

Customer Service Manager Hiring Success Story

When hiring a Customer Service Manager, experience isn’t enough—you need the right mindset, motivation, and fit. Here’s how we fast-tracked an exceptional hire.

The Right Mindset Matters: Finding More Than Experience

Our client, a Birmingham-based ladies retailer, wanted more than just experience; they needed a candidate who would thrive in their team.

We identified a standout professional on LinkedIn, but the challenge was ensuring their skills, attitude, and motivation aligned with the company’s long-term vision.

Beyond the CV: A Recruitment Journey That Delivers

At Encore Recruitment, we don’t just send CVs—we orchestrate the entire hiring journey:

• Precision Matching: We assessed the candidate’s fit using our proven five-stage recruitment process.
• Guided Preparation: We supported them through interviews, ensuring confidence and readiness.
• Strategic Selection: The client had a shortlist, but thanks to our Choose with Confidence approach, our candidate stood out.

A Confident Decision in One Step

Sometimes, hiring can feel like a gamble, but not with us. The client knew right away—our candidate was the right fit and made an offer on the spot, skipping the second interview entirely. 

A Fast & Confident Hire: Why Our Process Works

• Confidence in selection—hired after just one meeting
• Clients trust our recommendations—no second interview needed

Candidate Testimonial: “Lucy has been fantastic in terms of support and communication regarding my new role. I cannot thank her enough and recommend her to all.”

Need to hire with confidence? Explore our proven recruitment process and find your perfect role or perfect candidate today.

For Candidates 
The right opportunity is out there—you just need to know about it at the right time. Explore how we support candidates every step of the way on our Candidate page (link) 

Create a Job Alert (link) to hear about new roles that match your skills.

Browse the latest fashion jobs (link) to explore open roles and take your next step.

For Clients 
Finding the right people at the right time can make all the difference. It’s what we do best—helping businesses bring their hiring plans to life. Learn more about Turning Plans into People on our Client page (link).

And because great talent moves fast, creating a Talent Alert (link) ensures you're always first to know when the right candidates are available.